When customer support drops you

I’m sad that I’m going to post that I’ve had my first really negative experience with a company of which I’ve been a customer for eleven years: Really Right Stuff in California. I know this doesn’t affect too many folks, but if you work with tripods and use quick releases then it might.
Spoke to their customer service folks today about an order that I placed where I was given a bait and switch: we can’t fill your order but we can sell you something for twice as much as you were going to pay. In fairness, they would have shipped it for free (a whole $10 savings on a $400 product. I don’t really care about running out of stock, but the upsell (and a crappy deal at that) and the accusation that I ordered before they could take the listing off their web site really got to me. I spoke to their customer support manager, Mark, and was told that we will not be seeing eye to eye on this, and he didn’t care that I might choose not to be their customer going forward despite eleven years of history.
So if you’re thinking about any Arca-Swiss type equipment, I’d suggest that there are alternatives, such as Kirk Enterprises, Wimberley, Fourth Generation Designs, Jobu Design, and the list goes on…
Happy Thanksgiving!

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